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What do consistency and personableness in the interview signal to applicants? Investigating indirect effects on organizational attractiveness through symbolic organizational attributes

Country : Singapore
Department : Singapore Management University
Project Title : What do consistency and personableness in the interview signal to applicants? Investigating indirect effects on organizational attractiveness through symbolic organizational attributes
Researcher : LIEVENS, Filip , MELCHERS, Klaus G. , KLEINMANN, Martin , WILHELMY, Annika
Keyword : Personableness , Recruitment , Applicant reactions , Interview , Consistency , Human Resources Management , Organizational Behavior and Theory
Publisher : Institutional Knowledge at Singapore Management University
Year End : 2018
Identifier : https://ink.library.smu.edu.sg/cgi/viewcontent.cgi?article=6971&context=lkcsb_research , https://ink.library.smu.edu.sg/lkcsb_research/5972
Source : Research Collection Lee Kong Chian School Of Business
Abstract / Description :

Personnel selection research has recognized the importance of providing applicants with both standardized (i.e., “consistent”) and individualized (i.e., “personable”) treatment during interviews. However, research has yet to examine the mechanisms underlying the effects of perceived consistency and personableness in the interview on applicants’ attraction to organizations. Drawing from signaling theory, we investigate how interview consistency and personableness impact organizational attractiveness. To this end, we developed a conceptual model that proposes that applicants interpret perceived interview consistency and personableness as signals about what the organization is like in terms of symbolic organizational attributes (organizational competence and benevolence, Lievens and Highhouse 2003), which in turn influence perceptions of organizational attractiveness. A longitudinal three-wave field study with 129 applicants showed that applicants’ perceptions of both consistency and personableness positively impacted organizational attractiveness. Additionally, these effects were mediated by organizational competence perceptions, but not by organizational benevolence perceptions. Furthermore, consistency and personableness perceptions differed in their relative influence on organizational competence, benevolence, and attractiveness, with personableness perceptions being a more influential predictor. This study contributes to a nuanced theoretical understanding of how applicants interpret interviews as signals about how organizations treat their members.

References

LIEVENS, Filip and others / et al. (2018). What do consistency and personableness in the interview signal to applicants? Investigating indirect effects on organizational attractiveness through symbolic organizational attributes.  Singapore: Singapore Management University.
LIEVENS, Filip and others / et al. 2018. "What do consistency and personableness in the interview signal to applicants? Investigating indirect effects on organizational attractiveness through symbolic organizational attributes".  Singapore: Singapore Management University.
LIEVENS, Filip and others / et al. "What do consistency and personableness in the interview signal to applicants? Investigating indirect effects on organizational attractiveness through symbolic organizational attributes."  Singapore: Singapore Management University, 2018. Print.
LIEVENS, Filip and others / et al. What do consistency and personableness in the interview signal to applicants? Investigating indirect effects on organizational attractiveness through symbolic organizational attributes. Singapore: Singapore Management University; 2018.

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